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Terms & Conditions

All orders to (online) or FoamCutters Ltd) by internet, telephone or mail order are subject to the following terms and conditions.

Damage, error or shortage must be reported with 48 hours of receipt.

Once placed orders can not be cancelled as we are cutting foam to your instructions,once it is cut we will have completed your instruvtions which are a contract in law (your statutory right unaffected) We do not accept cancelations, if as a result of delivery delays caused through disruption to the normal workings of the freight carriers etc. Industrial action, poor weather conditions and any other circumstance that may prevent a timely delivery out of the control of FoamCutters Ltd

All delivered items must be checked and signed for upon delivery and reported to FoamCutters Ltd within 48 hours in the event of missing or damaged items Please fully unwrap your items upon delivery for inspection. 

Customer error 

Any orders placed in error by the customer must be amended before production in the event that goods have been produced to an incorrect specification remain the responsibility of the customer. We will accept returns in exceptional circumstances, however we will apply a re-stocking fee of 40% of the original price paid

Our error:
If you believe your items to be incorrect, please fully unwrap your purchase as foam can compress if left wrapped for prolonged periods.  Please allow 24 hours before reporting any error in sizing to allow the foam to settle
In the unlikely event that we make an error we will endeavor to resolve the matter swiftly, however in regard to goods to be returned we are unable to arrange collection for items that can be returned via the post office. We can only arrange for collections of oversized items or order values of over £120 In the case of incorrect sizes we will require verification before we can credit or replace. verification may require the incorrect item to be returned. Or in some circumstances a photo is acceptable

Simply return the incorrect items for a refund of the total price paid. Plus your reasonable cost of return postage. 

New Foam Evapourant/Solvent release.
All foam when freshly cut can have a slight odour that will quickly disperse if aired in a well ventilated room. Returns due to smell are only accepted in limited circumstances

All new foam is highly photo sensitive and will discolour quickly due to UV Light penetration. This is normal and will not affect the performance of the product Missing items:

The responsibility to report missing item lies with the customer.

Items not delivered during the listed delivery time must be reported with in 14 days from the end of the published dispatch period.
Please note we will try if possible to honour requests for items to be left without signature however this is done at the customers own risk.

Disputed Proof of delivery:
If you dispute your Proof of delivery you must have contacted us within the 14 day missing parcel period to make such a claim. 

Distance selling regulations:
Orders of made to measure items using the online calculator are exempt 
Orders of stock items Your Statutory rights are unaffected. 

For stock items (not foam cut to size)
“You can cancel your contract at any time up to 7 working days after the day of your order is received .  To do this, please e-mail us or write to us
If you cancel, you must return the goods to us at your own expense.”

Standard thickness items 2.5cm, 5cm, 7.5cm, 10cm &12.5cm   1 to 7 working days
None standard thickness items 1 to 14 working days