Our Returns Policy
FoamCutters will gladly replace any incorrectly supplied foam.
Our memory foam products,
by law we supply New Products Only, For hygienic considerations we cannot accept any returns.
FoamCutters provides all its customers with new products only.
Note: we are unable to exchange or refund foam cut to order and items that are not damaged, defective or incorrect.
Like a new car, foam has a "new foam" fragrance. This fragrance can take from six to nine weeks to dissipate. Various types of foams have different fragrances and their intensity varies also. Variances in colour are intrinsic to foam production and do not affect the quality of the product.
The EU Distance Selling Directive now forms a part of UK law, courtesy of the Consumer Protection (Distance Selling) Regulations 2000. Our customers acknowledge and accept that our products and services are of a 'customised' nature and as such the regulations do not apply.
All return postage is the responsibility of the customer. Postage is not refundable.
To safeguard you against identity theft and fraud, FoamCutters may request additional information when you make your first order.